This Privacy Policy explains how Wakra Printworks processes personal data for its photo and art printing services, including inquiries, file review, test prints, production, packaging, and studio appointments in Al Wakra.
We may process contact details, order and quotation information, uploaded image files, file specifications, consultation notes, payment-related records, collection details, and limited technical data such as device or browser information. Where a file review is requested, we may also process information needed to assess resolution, size, and print readiness within the agreed scope.
We receive data when you submit an image print inquiry, upload files, request a consultation, ask for a test print quote, approve quantities, or collect an order. We may also obtain information from your browser or device, and from payment or service records created during the transaction process.
Our site may use essential cookies for core functions, preference cookies to remember limited settings, and analytics cookies to understand general site use. Cookies are used for security, session management, and service improvement, and they are not used to identify you beyond what is needed for those purposes.
You may manage cookies through your browser controls and, where available, through on-site preference tools. Disabling some cookies may affect site functions such as form handling, session continuity, or basic analytics used to maintain the service.
We use personal data to respond to inquiries, review uploaded files within the agreed pre-flight scope, prepare quotations, arrange consultations and collections, process payments, produce and package print orders, maintain records, support customer communication, improve site reliability, and meet legal or accounting obligations. We do not claim to verify spelling, factual accuracy, or rights in customer-provided artwork beyond the agreed service scope.
We may share data with payment processors, delivery or collection support providers, hosting and technical service providers, and other operational partners that help us run the website and fulfill orders. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
We may share personal data where required to comply with applicable law, court orders, regulatory requests, tax obligations, or lawful enforcement demands. We may also disclose information to establish, exercise, or defend legal claims when necessary.
You may request access to your personal data, correction of inaccurate information, or deletion where retention is not required. You may also object to or restrict certain processing in limited cases, and you may withdraw consent where processing relies on consent.
To make a privacy request, use the contact details in this policy and describe the data or activity concerned. We may ask for enough information to confirm your identity and locate the relevant records before responding.
Order records, communication history, and production files are retained for a practical period to manage the service, handle follow-up questions, and meet accounting or legal obligations. When data is no longer needed, we delete it or anonymize it where that is appropriate.
The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or another suitable notice method.
Use the contact details below for privacy questions, requests, or complaints about this policy.
